Terms & Conditions – Velin Home

Welcome to Velin Home. By using our website or purchasing any of our products, you agree to be bound by the following terms and conditions:

1. Product Nature

All Velin Home products are hand-drawn and produced in limited quantities. Therefore, slight variations in color, pattern, or detail may occur. These variations are part of the uniqueness of each piece and are not considered defects.

2. Product Availability

Because our collections are limited edition, product availability depends on current stock. Velin Home reserves the right to modify or discontinue any product without prior notice.

3. Orders & Payment

• An order is confirmed once payment is successfully completed.

• All prices are listed in the local currency and include any applicable taxes in accordance with Qatar regulations.

• Vilan reserves the right to cancel any order in case of pricing errors or stock issues.

4. Shipping & Delivery

• Orders are shipped within the timeframe stated at checkout.

• Vilan is not responsible for delays caused by shipping companies or circumstances beyond our control.

• Customers are responsible for providing accurate shipping information.

5. Returns & Exchanges

Due to the artistic and delicate nature of our products:

• Returns or exchanges are only accepted in cases of breakage or manufacturing defects upon delivery.

• Any issue must be reported within 24 hours of receiving the order, with clear photos.

6. Use & Care

Customers must follow the care instructions provided with the product. Velin Home is not responsible for damage caused by improper use or failure to follow care guidelines.

7. Intellectual Property

All designs, artwork, and branding of Velin Home are the exclusive property of the brand and may not be copied or used without official permission.

8. Changes to Terms

Vilan reserves the right to update or modify these Terms & Conditions at any time. The latest version will apply immediately once published.